Lights staying ON after hours/Occupancy

Problem

Required Information

The following information plays very important role in ascertaing the root cause of the problem;

• The firmware version of Sensor Nodes - OR (iOS version) app allows you to query the firmware version of the sensor node

• The hardware/equipment such as drivers, PSU and associated equipment used in your installation

Kindly fill out the fault information request form to allow ORT Personnel have as much information as possible to help troubleshoot in case the problem persisits.

Troubleshooting

To carry out any further troubleshooting steps it is important to know basics on using the OR app, have at least a configurator level access and preferrably an iOS device with fully charged dongle. The iOS app will allow you to perform query,

1. Use the OR app to perform query “ALL” and take a note of the configurations

   1. First thing to look for would be min light settings. Make sure it is set to 0% for lights to go off after occupancy dwell times have expired

2. Verify that the firmware version for your SN3 installation is higher than 177. Any versions 176 or lower are susceptible to some false triggers but are not prevailent in all cases. If you do have lower firmware versions and you are experiencing false trigger contact OR Tech or search for article Over The Air Upgrade. The article will help you in preparing your installation for Over The Air Upgrade and OR Technologies can carry out the upgrades for your installation.

3. Verify that the Installation Guidelines and Luminaire Integration Guide as published by OR Technologies have been followed throughout the installation as well as during manufacturing and on-site wiring in case of Detached Sensor Nodes.

4. Upon installation verify that the Sensor Node if detached or wired on site is not placed next to or in contact with any live wires. The guides mentioned above have specified minimum clearance required when placing wires next to or close to Sensor Node Lines.

5. Verify that there are no environmental factors that can contribute towards the interference of the system. Such environmental factors can include but are not limited to heating/cooling vents, HVAC ducts in general, electrical intereference inducing sources such as those from unearthed metal housings etc.

6.  

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