2.0 Troubleshooting gateway issues
If you suspect your system has gateway related issues there are two ways we can check the gateway status
2.1 Gateway health status from the portal
Go to the portal → Administration → Gateways → Check the health status indicator next to the Gateway name which displays the current health status of the Gateway in different colors as explained below;
Green | AWS IoT, LE Mesh and Internet connections are good |
Yellow | One connection is down. It could be one of the following,
|
Amber | Means internet connection is good but AWS IoT and LE Mesh are down. |
Red | Internet connection is down. |
2.2 LED on the top of the gateway
Check the color of the top of the gateway
Red/Blinking Yellow/Amber - The gateway is powered on. Unable to get connected to a stable internet connection. Kindly refer to this literature https://organicresponse.atlassian.net/wiki/spaces/OCS/pages/466682598 to understand the network requirement of gateways and contact the network administrator if necessary. If the network checks are done correctly please contact ORT for further troubleshooting.
Solid yellow LED state - The disk of the gateway is becoming full, which means recovery or remote troubleshooting is only possible after a factory reset.
Performing a factory reset will wipe all data from the gateway and reinstall the operating system. If the gateway loses power during the re-install process, the installation might be corrupted and the gateway rendered inoperable. If performing a Factory Reset, do not remove power while the LED is solid yellow. The reset button will need to be held for longer than 30 seconds at the back of the gateway to perform a factory reset. This is detailed here as well https://organicresponse.atlassian.net/wiki/spaces/DOC/pages/2080178315