1.2. Smart Lighting - Service Model
1.2.1 Introduction
One solution, one system tailored to deliver the best smart lighting experience for every customer. Whether you start with our foundational non-connected solution or advance to our customizable options, our model provides the perfect blend of functionality, monitoring, and energy savings.
Organic Response offers 4 different service levels. You can see the details and inclusion list for each service package below;
1.2.2 SmartStart
In this service level, an OR (Organic Reponse) enabled installation can realize effortless energy savings and smarter lighting right out of the box. This is a true plug-and-play experience that can be enhanced by optimization and advanced configuration through the Response Apps.
Smartstart caters to non-connected installations.
1.2.3 SmartLight
By selecting SmartLight, you can elevate your lighting experience with the Response Portal-connected solution. This level offers the essentials from portal-connected features in addition to SmartStart's capabilities. Key benefits include remote configuration, live energy consumption data, automated emergency light testing, and customizable schedules.
1.2.4. SmartInsight
In addition to SmartLight’s features, this service level enhances functionality by providing advanced data insights on energy consumption, occupancy, and light levels. These insights are presented in our intuitive portal Dashboard. It also includes robust Response API access, allowing seamless integration with third-party systems.
1.2.5. SmartPlus
Our SmartPlus solution delivers a state-of-the-art smart lighting experience by customizing additional features beyond the SmartInsight service model. This service level allows you to gain additional historical data insights, expand Response API calls, and leverage our granular building-wide network for communication with other devices. This can help build a holistic building-wide ecosystem.
If you would like to subscribe any one of the service model, please reach out through our service desk with a signed service level contract.
1.2.6. An Overview of the Service Model
The table below highlights what is included in each service model with the link to the relevant documentation.
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SmartStart |
SmartLight
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SmartInsight |
SmartPlus
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Remote Feature Updates |
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Remote Security Updates |
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Smart Lighting Solution Guidance |
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Additional API calls |
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Additional Historical Data |
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