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4. Gateway Reset (Cascade only)

4. Gateway Reset (Cascade only)

By Former user (Deleted)
2 min

Once configured to custom configuration the gateway would only have internet access once connected to the network that is suitable for those configurations in conjunction with above network requirements. If incorrect network configurations have been implemented a network reset option can be used, however, we highly recommend that it is performed in strict compliance to guidelines below;

Reset Action

Time

Behaviour

Unit LED Behaviour

Quick Press

< 2 seconds

Soft Reboot

No LED state change

Short Press

2-4 seconds

Network Reset

LED blinks fast Yellow, blinks fast Green on release

Long Press

10-15 seconds

Hard Reboot

LED goes solid Yellow, LED goes dark after release

Very Long Press

> 30 seconds

Factory Reset

LED goes solid Yellow, then Black, release after LED goes back to solid Yellow

A Soft Reboot will restart the operating system on the gateway without interrupting power.

Network Reset clears all network configurations and requires the button to be pressed for 2 to 4 seconds. To aid timing for Network Reset, the LED quickly flashes yellow to indicate the window when the LED should be released. When the button is released during that window, the LED will quickly flash green to confirm the Network Reset operation has been triggered. If released after 4 seconds, the LED will return to the behaviour it displayed before quickly flashing yellow. If the button is released between 4 and 8 seconds, no actions (Reboot or Reset) are performed.

A Hard Reboot will reset the processor and restart the operating system.

Avoid doing any network reset without consulting ORT. It is recommended that you never hold the reset buttons longer than 15 seconds. If the reset button is held longer than that period, then you risk of doing a factory reset which means the gateway would need to be shipped back as everything installed would be removed. 

Factory Reset should not be performed unless instructed to by Organic Response personnel. Factory Reset will wipe all data from the gateway and re-install the operating system. If the gateway loses power during the re-install process, the installation might be corrupted and the gateway rendered inoperable. If performing a Factory Reset, do not remove power while the LED is solid yellow.

Note: Network settings are persisted through a Factory Reset. This enables a device that was configured to regain network access after a Factory Reset is performed. To clear network settings, be sure to run a Network Reset.

Post Installation:

If you are unsure at any stage consult OR Technologies.

Refer to Portal Commissioning Guide to enable your SN3 / SN2.5 installation portal ready.

Note: Remember to contact OR after any “Network Reset” so we can ask Rigado Support to reset network configuration on Edge Direct Platform.